When are the last posting dates for Christmas?

Our last posting date to the UK and Channel Islands is Dec 19th, for any emergency gifts please get your order in before 11 o'clock that day. We are trying our hardest to get orders out same day if ordered before 12 noon. If your order hasn't arrived within a few days please call the office so that we can track your parcel.

How does my Clippy bag look when it comes?

All the products are sent blank, with the pockets unfilled for you to do yourself. Each product does come with instructions and ideas on how to make your bag beautiful. The pockets are 9cm wide x 11cm high.

What payment methods does Clippy accept?

We accept all major credit cards VISA, MasterCard, Visa Delta, Solo (except Amex), Maestro and debit cards. We can except Paypal but please call the office to make your order 020 7610 0330

How much is postage and packing?

Accessories £4 Stationery products £3 Kit bits £1 Lifestyle products £4. This is per order rather than per item.

Can I email my order?

Yes, please email our sales team at kit@clippykit.co.uk

Can I order by phone?

Yes, please call our Sales team on +00 44 (0) 20 7610 0330 Lines are open:Monday to Friday: 9.30am - 6pm.

Can I order by fax?

Yes, please fax our Sales team on +00 44 (0) 20 7610 1093.

What if an item is out of stock?

It will be on a backorder system, and will be sent as soon as possible. We will contact you to give you an estimated date of delivery.

What if I want to return an item?

We are happy to exchange or refund any Clippy product that has been bought from the Clippy website if the item is as new. We reserve the right to charge postage and packing for exchanges. Please call 020 7610 0330

What happens if my Clippy bag is faulty?

In the unfortunate circumstance that a Clippy bag is faulty please call 020 7610 0330 and we shall exchange or refund the item immediately.

Who do I contact concerning the status of my order?

Please email our customer service team at kit@clippykit.co.uk.

Is it safe to use my credit card online at www.clippykit.co.uk?

Clippykit recognise that security is one of the major concerns for the shopper during an online transaction. So we use state of the art security tools and techniques to ensure that you are protected against online fraud. Using Worldpay for online transactions is more secure than a card transaction conducted in a shop, over the telephone or by fax - because WorldPay ensure that your online purchase details are encrypted using complex logarithm methods. For more information about WorldPay online security visit the WorldPay website at www.worldpay.com.

Is my personal information kept safe?

We consider all the information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For details, please read our privacy policy.

Where do you ship to?

We ship to anywhere in the world.

When can I expect my order?

We aim to dispatch orders the same day if ordered before 1pm but please allow 3-4 working days. If your order is urgent please let us know and we shall do our best to help.

How do the goods arrive?

We send all items over £10 by an independent courrier company called UKMail. If you order before 1pm Monday - Friday it will arrive with you the next day. During Christmas we shall try our best to process your order the same day but please don't be cross if it takes two days. Orders under £10 will go first class Royal Mail.
Gold Clippy file
£10.00