Customer Service
Order & Payment
You can pay for your purchases online using any of the following major credit cards:
Alternatively, if you prefer not to pay online, you can order over the phone instead. Simply call us on call on +00 44 (0) 20 8960 7169. Our lines are open Mon-Fri: 9:30am to 6pm
All payments are securely processed by Secure Trading. The UK’s leading independent payment processor. They ensure your payment is processed securely.
3-D Secure
For additional security we utilise 3-D Secure. It is like a Chip & PIN for online purchases designed to protect the consumer and merchant by asking a secret password and a personal message during the transaction process. Developed by Visa (Verified by Visa) and MasterCard (SecureCode) and used by most retailers, it has rapidly become a widely accepted standard.
Online Protection Benefits
How It Works
When you reach the checkout process at clippylondon.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
Fraud Protection
For everyone’s protection, we check the details of every first order with the fraud protection agencies and these checks may be repeated with future orders. If false or inaccurate information is provided and fraud is identified, details will be passed on to the fraud prevention agencies. Law enforcement agencies may have access to and use this information.
Will I Be Charged VAT?
We charge VAT to all deliveries in and out of the UK. If you would like to claim the VAT back please contact customer services and we can supply you with a VAT invoice. Alternatively please call customer services (+44 20 8960 7169) and place your order over phone. If you would rather email please write to kit@clippykit.co.uk
All prices on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT is 17.5%.
If your order is being dispatched outside of the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then your invoice will include VAT at 17.5%.
Will there Be Additional Duties And Taxes Payable On My Purchase?
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods to countries outside of the United Kingdom. Please check before placing your order as you shall not be entitled to cancel your order on the basis of unforeseen duties or levies.
Alternatively, if you prefer not to pay online, you can order over the phone instead. Simply call us on call on +00 44 (0) 20 8960 7169. Our lines are open Mon-Fri: 9:30am to 6pm
All payments are securely processed by Secure Trading. The UK’s leading independent payment processor. They ensure your payment is processed securely.
3-D Secure
For additional security we utilise 3-D Secure. It is like a Chip & PIN for online purchases designed to protect the consumer and merchant by asking a secret password and a personal message during the transaction process. Developed by Visa (Verified by Visa) and MasterCard (SecureCode) and used by most retailers, it has rapidly become a widely accepted standard.
Online Protection Benefits
- Shop online with added security and peace of mind.
- Your personal password is linked to your card only, and not to your computer.
- This security scheme will help to prevent unauthorised purchases.
How It Works
When you reach the checkout process at clippylondon.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
Fraud Protection
For everyone’s protection, we check the details of every first order with the fraud protection agencies and these checks may be repeated with future orders. If false or inaccurate information is provided and fraud is identified, details will be passed on to the fraud prevention agencies. Law enforcement agencies may have access to and use this information.
Will I Be Charged VAT?
We charge VAT to all deliveries in and out of the UK. If you would like to claim the VAT back please contact customer services and we can supply you with a VAT invoice. Alternatively please call customer services (+44 20 8960 7169) and place your order over phone. If you would rather email please write to kit@clippykit.co.uk
All prices on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT is 17.5%.
If your order is being dispatched outside of the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then your invoice will include VAT at 17.5%.
Will there Be Additional Duties And Taxes Payable On My Purchase?
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods to countries outside of the United Kingdom. Please check before placing your order as you shall not be entitled to cancel your order on the basis of unforeseen duties or levies.
